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The future of work in retail and wholesale in a post-COVID world


Our annual flagship conference focuses this year on the future of work in retail and wholesale. As Europe’s largest private sector employer, we provide jobs to almost 30 million Europeans and make a major contribution to Europe’s economy. That economy is undergoing a major transformation through digitalisation and greening. The COVID-19 pandemic has accelerated those changes challenged traditional business models, and overall, changed the world of work.​

Our panelists will exchange views and highlight best practice and social partner initiatives to adapt to those changes. They will explain how challenges can be turned into opportunities for job creation and people development. They will also reflect on the value of social dialogue with our trade union partners, as a force for good in equipping people for the new world of work in retail and wholesale.

To register, please click here.

12.00 – 13.00

Panel 1 | The value of constructive social partnership for a resilient retail & wholesale sector

Dragoș Pîslaru, Member of European Parliament, RENEW Coordinator EMPL Committee
Oliver Roethig, Regional Secretary, UNI Europa
Jeroen Burger, Chair of Jobs and Skills Committee, EuroCommerce. Vice-President Labour Relations, Ahold Delhaize
Tomáš Prouza, President, Confederation of Commerce and Tourism of the Czech Republic (SOCR)
Agnès Bekourian, Deputy Director Social Affairs, Carrefour Group
Moderation: Antje Gerstein, Managing Director Brussels Office, German Retail Federation (HDE)

14.00 – 15.15

Panel 2 | The changing world of work in retail & wholesale

Nicolas Schmit, Commissioner for Jobs and Social Rights, European Commission
Christa Schweng, President, European Economic and Social Committee
Dennis Pennel, Managing Director, World Employment Confederation
Cristian Marinelli, Group VP Human Resources, Groupe ADEO (Leroy Merlin)
Patricia Fors, Global Talent Manager, Ingka Group
Susana Correia de Campos, Head of Corporate Employer Relations and Internal Social Responsibility, Jerónimo Martins
Moderation: Christian Verschueren, Director-General, EuroCommerce

15.30 – 16.30

Panel 3 | How does retail & wholesale develop and upskill its people?

Margarítis Schinás, Vice-President for Promoting our European Way of Life, European Commission (invited)
Ana Vicente, Head of Talent and Leadership, SONAE
Steven Haarke, Director of Social Affairs, German Retail Federation (HDE)
Tormod Skjerve, Senior Adviser, Federation of Norwegian Enterprise (VIRKE)
Jacqueline Twerda, National Federation of Christian Trade Unions in the Netherlands (CNV)​


5 March 2020 – EuroCommerce Policy Guidance Paper : The Future of Work in Retail and Wholesale

EuroCommerce has issued a policy guidance paper on the future of work in retail and wholesale. Its key elements are, first, keeping but adapting the tailored working arrangements prevalent in the retail and wholesale sector, second, seizing the challenges and opportunities of continuous education and training to up-skill and re-skill.

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